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Phishing, compromised hosts, social engineering, and fake applications are the most common vectors attackers use. Protecting private keys and recovery phrases is the single most effective defense to keep funds safe.
When first powering on your Ledger device, choose your preferred display language. This ensures prompts are understandable and reduces accidental confirmation errors.
Create a secure PIN (at least 6 digits is recommended). Never use simple sequences such as 000000 or 123456. The PIN protects access to the device and prevents unauthorized usage.
Write the recovery phrase on paper immediately as shown. Store the paper in a secure location. Repeat the phrase carefully when asked — Ledger will verify the phrase during setup for accuracy. Never store the recovery phrase digitally (photos, notes, cloud backups).
On your computer, install Ledger Live from the official website. Use the application to install apps on your device, manage accounts, and perform transactions.
In Ledger Live, add an account for the cryptocurrency you wish to manage. Follow prompts and confirm actions on the device screen to ensure authenticity.
Try different USB ports and cables, ensure Ledger Live is up to date, and verify your OS recognizes the device. Reboot your system if necessary.
If you forget your PIN, you must reset the device and restore from your recovery phrase. Make sure your recovery phrase is accurate before performing a reset.
Below are several extended scenarios and recommended responses. These are designed to teach the decision-making patterns that keep users safe in ambiguous situations.
If you encounter a website, email, or chat message that asks you to reveal your recovery phrase or to enter it into a web form, treat it as malicious. Ledger will never ask for your recovery phrase. Close the page and report the URL to official support channels.
If a third-party software prompts a firmware update, decline and use Ledger Live instead. Authenticate device updates by confirming on the device interface.
If you lose a device but still have your recovery phrase, obtain a new device and restore only after verifying the new device is genuine and factory reset.
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Security is rarely a single action — it's a culture. For individuals and organizations, cultivating small, repeatable habits prevents a large portion of avoidable losses. Basic habits include verifying sender authenticity, using unique PINs and passphrases, and keeping offline backups of recovery materials. Organizations should assign roles for custody, implement layered authorization for large transfers, and schedule periodic reviews of device inventories.
A resilient backup strategy is one that accepts the inevitability of change and loss. Use geographically separated storage when appropriate, incorporate physical redundancy, and consider hardware backups such as steel plates that resist fire and water. Test your restore procedure before you need it, using a secondary device when possible, to validate that your backup material is complete and legible.
Scammers often use urgency, impersonation, and emotional manipulation. Resist pressure to act quickly on financial prompts. Instead, pause and confirm using known contact channels. If someone claiming to be from support asks for secrets, escalate to official channels. Keep family members and colleagues informed about basic principles so they don't fall prey to con artists.
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